CE
CRAIG E
1 reviews | Active since Jul 2011
21 Nov 2015, 17:27
When is my car going to be fixed?
I logged a claim with you guys on Monday 21/11/2015 i then took my car in for inspection and you guys even sorted me with a courtesy car but im still in possession of the damaged car, my car as you guys are taking very long to finished my claim, what the point of me driving two cars at the same time? why give me the courtesy car if you haven't finished my claim yet?<br> <br> I need this to be sorted ASAP please it a small knock but you guys are taking very long?
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Budget Insurance's replyOfficial
25 Nov 2015, 10:41Hello ErasmuC02,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you, without any success and a message was left on your voice mail.
When a claim is submitted, we need administration time to validate your claim, after validation of your claim the vehicle is booked in for repairs. The repairer will thereafter be in contact with you and provide you with feedback regarding the repairs.
We have noted that you were unhappy about the process and this is your second complaint during a period of one week. We will appreciate it if you will be in contact with our Customer Relation Specialist in order to clarify any concerns that you might have regarding the claim and the process thereof.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you, without any success and a message was left on your voice mail.
When a claim is submitted, we need administration time to validate your claim, after validation of your claim the vehicle is booked in for repairs. The repairer will thereafter be in contact with you and provide you with feedback regarding the repairs.
We have noted that you were unhappy about the process and this is your second complaint during a period of one week. We will appreciate it if you will be in contact with our Customer Relation Specialist in order to clarify any concerns that you might have regarding the claim and the process thereof.
Regards,
The Budget Insurance Team.
Budget Insurance's reply25 Nov 2015, 10:41
Official
Hello ErasmuC02,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you, without any success and a message was left on your voice mail.
When a claim is submitted, we need administration time to validate your claim, after validation of your claim the vehicle is booked in for repairs. The repairer will thereafter be in contact with you and provide you with feedback regarding the repairs.
We have noted that you were unhappy about the process and this is your second complaint during a period of one week. We will appreciate it if you will be in contact with our Customer Relation Specialist in order to clarify any concerns that you might have regarding the claim and the process thereof.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you, without any success and a message was left on your voice mail.
When a claim is submitted, we need administration time to validate your claim, after validation of your claim the vehicle is booked in for repairs. The repairer will thereafter be in contact with you and provide you with feedback regarding the repairs.
We have noted that you were unhappy about the process and this is your second complaint during a period of one week. We will appreciate it if you will be in contact with our Customer Relation Specialist in order to clarify any concerns that you might have regarding the claim and the process thereof.
Regards,
The Budget Insurance Team.