What poor poor service shameful

Absolutely poor poor service from these people. I placed a claim with them two weeks ago after a house breaking and they made me run around asking for this document then that document and then finally when you think it's over no they want more documents that say basically exactly what the first 102 documents say. Not once was I actually contacted by budget to let me know what's actually going on with the claim. I had to phone myself. R400.00 in airtime later. Then I get told my claim is with a senior agent pending approval and that he's looking into it. Then more B.S. gets flinged at me when I found out he's been on leave the entire time I was waiting. Why was I not told that during the first 100 calls I made? To top it all off only now do they want to an inspection of the property and guess what more waiting.... Every time I think we're getting somewhere they fling more B.S. my way in a round and round the garden sort of way. You guys just plain and simple are a S*** insurance company and to whoever is thinking of going with budget....you have my deepest condolences.