What an appalling experience

Bad experience from a consultant at "legal department" never felt so disrespected by Sebezile Masindane, speaking to my husband like he's nothing, and expects us to take her instructions but never listened to a word we said. My husband had an accident on the 17th Jan, the insurance towed the car the same day, only to return it on the 27th Jan with nothing fixed, I'm so disappointed, we bought the car for e-hailing, he hasn't worked for more than a week, and they obviously expecting a premium to be paid at the end of the month, I'm really not happy with budget insurance. What an appalling experience