CM
Carl M
1 reviews | Active since Jul 2021
17 Jul 2021, 00:23
Welcome to Budget VAP confusing and unreliable
I took the Budget VAP on 25/09/2020 for a Warranty. Last night I had a mechanical breakdown, I called Budget Insurance Roadside Assistance for help to either tow the car to my home or to the dealer. To my surprise I was told by the agent that my ID Number and my VAP Policy Number cannot be found on their System. This is so confusing because they are debiting my account every month. My money has been going to the drain, this so bad!!!!
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Budget Insurance's replyOfficial
18 Jul 2021, 08:03Hi Carl,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The Budget Insurance Team
Budget Insurance's reply18 Jul 2021, 08:03
Official
Hi Carl,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The Budget Insurance Team