Watered off settlement offer 5 months later

Iam a Budget customer for about 16 years had 2 windscreen claims and a projector claim in that period. About 5 months ago I had several household items damaged by lightning and was told 2 months into claim to get quotes as the 3rd party they use cannot get right replacements as they only allowed to use picked out suppliers for replacements. So I went to different discount stores for quotes to similar brands I have with which the claims lady was happy with but after the team leader had to approve they replaced items again with cheaper Chinese items. Them the team leader decided to a point a assessor who will bring fairness in because she is not happy with the assessments. Now nearly 5 months later still no daily used items as fridge and nvr for sucurity cameras because I don't accept the cheaper Chinese items. I think it is disrespectful and disgusting.