warranty not paid even after it was finalized

I'm writing to express disappointment with the service I received. Key issues:

1. Unresponsive handler: Lindy Way (2 weeks, no response). 2. Broken promises: Paid 3-day turnaround, still pending.( From Lindiwe at call centre) 3. Impact: Financial strain paying repairs upfront.

I'd like: 1. Investigation into delays. 2. Payment ASAP (proof attached). 3. Action plan to resolve.

I've tried resolving via call centre, no success. Urgent resolution needed.