Wanting to cancel insurance due to pathetic servic

This is my last form of communication before cancelling this policy All together! I'm new to Budget (4-months) I cancelled Outsurance to join Budget and now I'm starting to regret my decision. I decided to go with Budgets tracker installment despite it being R89 more than direct from Tracker. Imagine my shock when end of May Tracker double debited my account for arreas as Budget hasn't paid them. Despite debiting my account every month! I called your Resolution Dept as well as my initial consultant that assisted me with opening policy, both agents were going to resolve issue and call me back and it's a month later and the same has just happened after requesting Tracker be cancelled your side as I'll rather pay direct to Tracker. The tracker person at Budget still hasn't made contact with me. I want my money reimbursed and tracker cancelled your side or I've decided I'm going back to Outsurance. They were a few rands more but the service was outstanding. Besides ,what I'm paying on my policy and separately ( extra) tracker it comes to the same amount. Totally disgusted by your lack of assistance and interest!!