Waiting for unrepaired phone to be returned to me

I logged a claim for my cellphone over 2 weeks ago. The outcome was that the screen can be repaired at an excess of R750. Upon hearing this I cancelled the claim and requested that the phone be returned to me. It has taken me numerous emails and phone calls to get my phone back. Each time I call the claims department I get told lies about the phone. First they told me Admin Plus (the people who would have fixed the screen) would return it on the 1st July. That day came and I still didnt have my phone. Called them a few days later and sent them an email. They **** to me again saying that the phone will be delivered to me by the 2nd July. Its been weeks and no one has had the decency to call me or to chase up on the delivery of my phone. After I get my phone back I will be looking for another insurer and I will be letting everyone I know not to go with Budget. I have had no choice but to resort to Hello Peter. In the mean time I will be going to all social media platforms to rant and rave about the poor poor service I have received, I wonder if I had to pay the excess would they still treat me like this????? I WANT THIS SORTED AS A MATTER OF URGENCY