Very Very Bad Customer Service

Our Business bought four new vehicles and insured them through the above company.Unfortunately the one vehicle was involved in a minor incident whereby the vehicle got a small dent on the hood whilst been parked. It has been over one month and our company is under the scrutiny from the KGB and this company is doing everything to avoid sorting this little problem out .It concerns me that if one of the other vehicles are involved in a serious accident that this company will not be there for our business and we are the client not the enemy. There has been no communication from them other than the claim is with management and they will make a decision.I would seriously be very careful when doing dealings with a company like this,very quick to sign you up and take your money but when it comes to sorting out your problem they treat you like ****.Our next step will be is to create a facebook page on social media to warn people about dealing with Budget....This service is disgusting.Not 100% sure of the date and time as it was so long ago the memory has now faded so aprox date has been put down ...It is sad that we should be building a good relationship as new clients going forward...