very slow service, long wait before anything happens.

I am a long standing customer with budget, I have my building and content insurance with them.

On 06 November 2019 I had surge or lightning damage to my computers. I submitted a claim they told me they will send panserve. Panserve called me to tell me they will come on Wednesday, I stayed home waiting for them, I called budget on Friday and spoke to Vershlin he gave me permission to take my stuff to a local company to get tested. I did that and I send the reports to him, now I had to wait to hear if the claim is approved. On 6 December I get a call to tell me my claim is approved a month after the incident, they told me new world technology was assigned to replace my computers. On 9 December they call me to arrange everything, I asked them to send me the specs so I can lodge a dispute if necessary, this I received on 10 December. I told the person that there is a problem with the tower computer but he can send everything else, he then calls me to tell me that he did not look at the address and has to get permission for courier ( R750 where standard courier from Pretoria to us is R180 )as I am not in Pretoria. I lodged a dispute at budget and they told me they will only get back to me on the 19th of December.

I have been struggling without computers, I can see how this will only be resolved in 2020. I am very disappointed in the service, I cant think how a company can treat its customers this way.