Very poor service from Budget Insurance

<p>Had accident on 09/03/2017.Guilty party was a third party and got issued with fine and court appearance re negligent driving etc.Loaded the claim on 09/03/2017.The way this claim was handled was attrocius to say the least.I had to phone Budget every time on an update but was given none.Then they dished up story that we did not phone the tow assist as per their phone nr.Point is,we were never given any decals for vehicles and we lost our phone during accident.Police report stated that the vehicle had to be removed as it was a danger to people and other vehicles.Vehicle got towed away by the ONLY towing company in UITENHAGE.Today,two weeks later,my vehicle has still not been assesed nor towed to BUDGET INSURANCE,because BUDGET do not know what to do.I followed their internal dispute on claims route,but still no answer.I will lay a charge at the Ombudsman,unfair treatment of their customer,consumer protection,etc.They could not care less about us that were in the accident,that will be paid by the third party insurance,namely SANTAM,but only their profits.I am sick and tired of their cloak and dagger way of dealing with people.This is unfair and I have to rent vehicle just because BUDGET cannot come to grips with the fact that the customer is suffering financially.</p>