Very poor service for a client for over 12 years

I had complained about Budget insurance's poor service on 11 August 2026. I had received a response from Letrisha and was requested to email her if I had any further issues which I did. As her out of office had Dillon Govenders' email address, I emailed Dillon with regard to my complaint after picking my vehicle up.

The assessor did the assessment without consulting me or informing of how the assessment was done, nor did I get the assessment report. When I picked my vehicle 10/09/2026 only to see certain damages have not been attended to. I have shown it to the Keith Panel Beaters. Due to the wall collapsing on my vehicle this has caused scratches on the windshield, the rubbers of the back door windows and the back door. I had also taken pictures of the vehicle before it was towed away to show the extent of the damage.

As an insurance company Budget has failed me dismally.

1. Budget delayed my claim process from the 5 August to the 16 August. 2. The assessor's report was not given to me, nor did the assessor get in touch with me. I only received acknowledgement that the claim has been approved from Budget. 3. The added delay of me receiving my vehicle more than a month later. 4. No courtesy call or email from Budget.

I pay insurance to have peace of mind that in the event of a claim, the company will do the necessary with least amount of stress on me. This did not happen.