KA
Kevin A
1 reviews | Active since Mar 2015
02 May 2026, 09:19
Very poor service
Logged my funeral policy claim Tuesday 28th April with all document. Recover email next morning after 7am that it will take 24 hours to process. No calls or even call backs from assessor who they said would call 4 days later.
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Replies (1)
Budget Insurance's replyOfficial
02 May 2026, 09:24Hello Kevin,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced during your funeral policy claim process. This is certainly not the level of service we aim to provide.
We understand how important timely communication and feedback are, especially in matters of this nature.
The delays and lack of follow‑up you described are concerning, and we would appreciate the opportunity to investigate this further and urgently assist you.
The delays and lack of follow‑up you described are concerning, and we would appreciate the opportunity to investigate this further and urgently assist you.
Please note your matter has been escalated to the relevant team, they will reach out to you with feedback.
We value your feedback and look forward to resolving this for you as quickly as possible.
Kind regards,
The Budget Insurance team
The Budget Insurance team
Budget Insurance's reply02 May 2026, 09:24
Official
Hello Kevin,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced during your funeral policy claim process. This is certainly not the level of service we aim to provide.
We understand how important timely communication and feedback are, especially in matters of this nature.
The delays and lack of follow‑up you described are concerning, and we would appreciate the opportunity to investigate this further and urgently assist you.
The delays and lack of follow‑up you described are concerning, and we would appreciate the opportunity to investigate this further and urgently assist you.
Please note your matter has been escalated to the relevant team, they will reach out to you with feedback.
We value your feedback and look forward to resolving this for you as quickly as possible.
Kind regards,
The Budget Insurance team
The Budget Insurance team