Very much poor service and unprofessional management

I did lodge a compalin with budget insurance about Innovation group for mechinical warranty as my service provider did put a claim around June 2020 but they fail to pay to the last extend he give up, after he call me to inform me about this matter. I call them several time through Budget as it the one they collecting money for Innovation group, on Monday they call me I did expalin that my service provider put a claim aroud June but they keep on promising to pay the mechanic but also fail to do so. now the lady called Beverley call me and say my warranty lapse by end on June but my surprise they continuing to deduct my money. when I ask about this debit order they promise to refund me instant of paying the mechanic this is a bad service that I receive between Budget and Innovation. In other way is how they run their business, I feel is very much unfair because they delay to pay my service provider where's they know what they are going to do. I also spend around R400.00 for airtime as I have to call Innovation via Budget. I wish they can give me all my money that I did pay to Innovation so that I can what should I do with it than this day light ******s. and when my warranty lapse why they don't tell me in time so that I can make some other plan. and why it Lapse in June because when we talk about the model on a car is just 2010 or 2015 not 2015 June 30. To this organisation is treating people bad where they are benefiting from us.