Very dissapointed in Budget. Misleading about the cashback policy

I'm very dissapointed in this company. I would have received my cash back bonus now in October month with the amount of R10000. I logged into my account today and I saw that my cash back was removed and will pay out in February 2026. My policy also went up from R1800 to R2400 without my knowledge. I'm cancelling this policy today. I'm really mad about my cash back bonus that was removed without my knowledge after I paid my premiums in full and I also remained claim free.