Very Disappointed With Budget Insurance VAP Warranty Service

I have been a loyal Budget Insurance VAP Warranty customer for over 3 years, and I am extremely disappointed with how my latest claim has been handled.

My vehicle has been at the dealer for over 3–4 weeks with no clear communication or timely feedback on whether my claim would be approved or not. During this entire time, the car was just standing at the dealership while I waited for answers.

Getting hold of the call centre has also been very difficult — the lines are often busy, and when I eventually do get through, I am told they are still waiting for an assessor. What makes the situation even more frustrating is that the assessment was eventually done remotely, without anyone physically going to the dealership to properly inspect the vehicle.

This delay has caused me serious inconvenience. I have had to rely on Uber and Bolt to get to work daily, while still paying my monthly VAP premium without missing any payments. The level of service I received throughout this process has been unprofessional, slow, and very disappointing.

This has been a stressful and painful experience, and based on this service, I honestly do not feel confident recommending Budget Insurance VAP Warranty to anyone.