Very Bad Service (No option for Additional Driver)

I was involved in an accident with my Mom's car on 19 February 2016. All initially started well but with regards to progress, feedback etc the service was horrific. My mom called numerous times asking why excess is R10400 and was informed I am not the regular Driver. She advised there was a call made asking to add me as the Regular Driver, long story short that call does not exist (Making us *****!). Now after all the terrible service you advise you will refund the R3400 for the \non Regular Driver\". After adding me as the Regular Driver (finally with a premium hike of almost double) we realize mom is nowhere on the policy. Phoned today, only to be told Budget Insurance does not make provision for an alternate or additional Driver!! Basically you are saying if anyone but the Regular driver, drivers you hit them with an additional R3400 Excess. This is just absurd and I have never heard of something like this. Other Insurance Companies offer this - why not you. Maybe you should LOOK at your policy... Please ensure you refund my Mom the R3400 you promised so we can cancel and move to someone more accommodating! Warning to all if more than 1 party drives your car, dont choose BUDGET!"