1 reviews | Active since Aug 2019
Very bad service from Budget Insurance
Had accident with my Bakkie in February this year, vehicle was send to Fleet VIP solutions for repair. Went through vehicle with VIP to check all faults. Called to collect just to find, sidesteps not replace, r/h headlamp loose, led bar disconnected, panels not ligned up, paint color difference, etc, etc the list just goes on. Go back again to check Bakkie with assessor, again new list made up to be rectified. Called to get Bakkie, now the fuel is empty where it was on 3/4, pulls heavily to the left, r/h front light vibrates and side mirror vibrates. They came this time with courtesy vehicle and took back for further assessment and repair. At this stage Louis from Budget called telling me the front suspension not cover cause these are wear and tear items!!! Long story short it was delivered to SYD's suspension to replace some joints and rubbers. Call me again vehicle ready, this time inside rear door spot to be repainted, steering box now spilling oil, l/h headlamp not working, led bar not working, and still the r/h decals (stickers) not fitted. This time to be told from Louis this vehicle worked hard before!!! Also said oil leak from steering box due to 'sludge' packed up over years on a leak. I have the Bakkie just under two years and before the accident there was No problems at all. Now I hear he wants to escalate this to 'higher' outhority!! From the beginning make the policy holder feel like a **** all the time, the replacement of some of the joints and rubber apparently done in good faith!! I am very Very dissatisfied with this service and feel they should do more thorough checks on vehicles before insure them. I feel this need to be addressed very Urgently
We will be in contact to address your concerns.
Regards,
The Budget Team
We will be in contact to address your concerns.
Regards,
The Budget Team
As discussed with our Service Specialist, we will conduct an investigation herein in order to provide you with the necessary feedback.
Kind Regards,
The Budget Insurance Team.
As discussed with our Service Specialist, we will conduct an investigation herein in order to provide you with the necessary feedback.
Kind Regards,
The Budget Insurance Team.
As discussed with our Customer Relation Specialist, we will provide you with final feedback on the outcome of our findings telephonically.
Kind Regards,
The Budget Insurance Team.
As discussed with our Customer Relation Specialist, we will provide you with final feedback on the outcome of our findings telephonically.
Kind Regards,
The Budget Insurance Team.
We confirm that the outcome herein was discussed with you and that this matter is now concluded.
Kind Regards,
The Budget Insurance Team.
We confirm that the outcome herein was discussed with you and that this matter is now concluded.
Kind Regards,
The Budget Insurance Team.
