VERY BAD SERVICE

I am a current client of this company going for three years now, claim fee. After receiving a rerate letter from the client in Nov 2018 I mailed the company asking to re look my monthly premium as it was starting to get very high. I was sent a new quote with a lower amended premium and took it that is would be corrected from the following month as no other instructions accompanied the quote. On checking my debits at the end of Feb 2019 I realized that the amendment was not done and contacted Budget again. I was informed that the new premium correction will take effect at the end of March 2019. On inquiring about the backdating of the premiums to Nov 2018 as Budget did not correct it, was told that I will receive feedback by Monday 11 March 2019. It is now a week and I have still not received any feedback from Budget regarding my query. If this is the service received by Budget for a 3 years client with a claim free history I'm wondering what the service will be once a claim is registered and they are to pay for a valid claim. This is pathetic and i am seriously considering moving my cover elsewhere.

TAKE GOOD ADVISED AND MAKE USE OF ANOTHER INSURANCE COMPANY FOR YOUR COVER. BUDGET'S SERVICE IS PATHETIC.