1 reviews | Active since Nov 2012
Very bad serivce
I am really disappointed in budget insurance. I have a company where we render a service to transport other companies staff from home to work and from work to home.
We had an incident where my Quantum was ******/hijacked on the 8 of August 2019 and on the 9th i called in the insurance to lodge a claim with them i told them everything that has happened and they send a guy by the name of Neels De Jager he came and ask a lot of questions and did his investigation and staff and he came and said that i have the Company that gave me a contract to transport their staff was doing the job them selfies. They asked if i can send a contract that i have with the company and i did the agreement was that i have to choose a drive and they will employee him and pay him at the end of every month.
I recived a call today by Junaine Erasmus and he said that they cant pay out the claim as the agreement that we had was wrong. I have hired the car out and the drive is not working for us but i asked them where in the contract does it say that i have hired the car out and what is the role of a Shuttle Service maybe we have a different way of understanding this. And my policy it is a pool drive and one of the reasons they stated is that the drive is not working for us. I went through the policy and i what is the meaning of a pool driver says "A pool vehicle is a vehicle with no specific driver as the vehicle is used by more than three drivers for business trips related to the function of the insured noted on the policy. You will also have cover if any driver, whom we did not exclude from the policy, uses the vehicle occasionally for social, domestic and pleasure purpose." So the reason they gave i really dont understand it.
When i ask them now they say the Owener of the Company that gave us a contract to transport his staff said that he hired the vehicle and i spoke to him and he says they only asked him if his got a contract with Gomba Consulting and he said yes, and on that i asked them to send me the recording where he said that they didn't do so.
It was very nice when they where debiting my account every month for the last year and three months by when it comes to pay out time they have all this stories and excuses to tell yo. I have four vehicles insured with them i think i am going to take my business else where as i am not happy with the way the handling my claim. And to top it all the tracker on the vehicle i got it with them and they still where unable to find my vehicle so how should i blame the insurance or the tracker company. Now i ask my self why do we pay insurance for them to give us problems come claim time and they would tell you that you should it a must that you fit a tracker or if you vehicle is hijack no cover you still have the tracker on by still no cover because they always try to find loop hole for them to just take you money and not pay out at the end.
Going to take this matter to the higher level with my lawyers as i am not happy at all.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
As discussed with our Service Specialist who contacted you, we will appreciate it if you will allow us the opportunity to investigate your concerns. Feedback will be provided to you soonest.
Kind Regards,
The Budget Insurance Team.
As discussed with our Service Specialist who contacted you, we will appreciate it if you will allow us the opportunity to investigate your concerns. Feedback will be provided to you soonest.
Kind Regards,
The Budget Insurance Team.
When i took up the policy the person that was helping me should have told me that you run a Shuttle Service we cant cover you because you going to get paid for your service.
To top it all month end August you even debited my account for a vehicle which is ****** it no longer there and so i have to be happy about that no way. Even the bank debited my account for a ****** vehicle.
When i took up the policy the person that was helping me should have told me that you run a Shuttle Service we cant cover you because you going to get paid for your service.
To top it all month end August you even debited my account for a vehicle which is ****** it no longer there and so i have to be happy about that no way. Even the bank debited my account for a ****** vehicle.
On the 5th you had two reason why you can't pay out the claim on the 6th you send me another letter that say "The insured vehicle was being used for hiring - this does not form part of the scope of cover provided by your policy. The risks associated with the purposes a vehicle will be used for, play a significant role in the acceptance of your policy. Our insurance pool accommodates vehicles used for private and limited business purposes. Hiring poses a specialised set of risks, which do not fall into this same ambit. If we were aware that your vehicle would be used for these purposes, your schedule would have stated this and you would be paying a premium for it" I went thought my schedule and when i took up the policy i did tell the person that i am runing a Shuttle service which you also gave an explanation for it which says "A Shuttle Service transports people back and forth, from one point to another. A shuttle is a vehicle which travels a short route and is usually for a predetermined fee. Shuttle services have designated drop-off and pick-up points and shuttle vehicles run between the two points at regular intervals. The most common type of shuttle service is an airport shuttle service offered by hotels to their client" or maybe we have different understanding of this.
I believe the person that was helping me when i took up the policy should have said we can't cover you if you run a Shuttle service but they didn't so i am really not happy at all about this.
To top it all month end August you debited my account for a ****** vehicle with a tracker that was provided by you. And the now i am paying for a vehicle which is not there.
Need this matter resolve as soon as possible because my client is suffering and my business it standing i need to buy another vehicle.
On the 5th you had two reason why you can't pay out the claim on the 6th you send me another letter that say "The insured vehicle was being used for hiring - this does not form part of the scope of cover provided by your policy. The risks associated with the purposes a vehicle will be used for, play a significant role in the acceptance of your policy. Our insurance pool accommodates vehicles used for private and limited business purposes. Hiring poses a specialised set of risks, which do not fall into this same ambit. If we were aware that your vehicle would be used for these purposes, your schedule would have stated this and you would be paying a premium for it" I went thought my schedule and when i took up the policy i did tell the person that i am runing a Shuttle service which you also gave an explanation for it which says "A Shuttle Service transports people back and forth, from one point to another. A shuttle is a vehicle which travels a short route and is usually for a predetermined fee. Shuttle services have designated drop-off and pick-up points and shuttle vehicles run between the two points at regular intervals. The most common type of shuttle service is an airport shuttle service offered by hotels to their client" or maybe we have different understanding of this.
I believe the person that was helping me when i took up the policy should have said we can't cover you if you run a Shuttle service but they didn't so i am really not happy at all about this.
To top it all month end August you debited my account for a ****** vehicle with a tracker that was provided by you. And the now i am paying for a vehicle which is not there.
Need this matter resolve as soon as possible because my client is suffering and my business it standing i need to buy another vehicle.
We confirm that we have received confirmation from the offices of the Ombudsman Offices that you have lodged a formal dispute.
As discussed, please understand that we are not allowed to intervene until such time that the Ombudsman for Short Term Insurance has made recommendation herein.
Kind Regards,
The Budget Insurance Team
We confirm that we have received confirmation from the offices of the Ombudsman Offices that you have lodged a formal dispute.
As discussed, please understand that we are not allowed to intervene until such time that the Ombudsman for Short Term Insurance has made recommendation herein.
Kind Regards,
The Budget Insurance Team