VERY BAD AFTER-SERVICE: BUDGET INSURANCE COMPANY

ACCIDENT ON 3 JULY 2015. HYUNDAI i10. <br> <br> My wife's car was in an accident on 3 July 2015. She reported it immediately to the Insurance company, as well she made a statement with SAPD. She did everything right. I paid an excess amount of R4,210 to Kondylis Motors after being fixed. (still not fixed properly)!! Budget Ins Company said they will claim this amount back from the person's insurance company who bumped into the Hyundai i10. Three (3) months passed and nothing happened!! I spent hours on my telephone and spoke to so many different people, who PROMISED to react and look into the matter. My wife sent MANY emails to relevant people from Budget Ins Company who work with the matter. NOBODY was of any help and did not respond!!! I phoned the owner of the other vehicle who bumped into the Hyundai.(Mr Basson ***). Mr Basson's employee was the driver of that vehicle that day. Mr Basson confirmed he is insured. After 3 months I expect Budget Insurance to pay the excess of R4,210.00. Seeing that Budget Insurance neglected to claim the money back from Mr Basson's insurance company.