VEHICLE TOWED - SLOW RESPONSE

I am having problems with getting an update on my car which was towed last week Wednesday through Budget following a car accident. I have had to call budget EVERYDAY since then, despite them telling me I will have an update on specific scheduled days. It has been just over a week and my claim is still hanging and car still sitting in limbo. When I called yesterday they told me the claim has been hanging because I have not sent a copy of my license through. How was I supposed to know this when no one contacted me?? If I had not called was someone going to actually tell me this?? Nevertheless I sent in my license copy and was told I would have a response in 24 hours. However, 24 hours later, I have no response and I obviously call them back and ask them what is holding up progress. They tell me that I need to resend my license to the same address. So now what do I wait for another 24 hours?? <br> <br> I need to know when my claim will be authorized so the dealership can actually start working on my car. this issue can not go into WEEK 2 without any action or authorization on their part. I pay my insurance religiously monthly. Please would someone at budget tell me when this will be over!