Vehicle Substitution

My husband was involved in a attempted hijacking accident on the 9 December 2022,claim was approved and opted for Vehicle substitution,and Wow that's where my problems start.

1. VSS consultant( Reginald Mukithi) has never called me we have been communicating via Emails. 2. Showed me possible cars but told them i do not like white,can we possibly look at other colours IF they don't have them I'll settle for it. 3. Was shown 3 possible cars of which i was told i had to top up 10k on top of the Excess i will pay which is 7.9k. I responded that i don't have 10k extra,so i have been waiting ever since for the car that meets my spec. 4. I am the one who constantly has to email the consultant, his number is not going through,so im so very much disappointed with his service.its been a month since dealing with this issue,i guess its going to prolong more than i have imagined.. 5. Im still without a car,my kids are suffering to go to school, I'm suffering to go to work..i don't know for when or how long i have to wait,cause no one is communicating with me,even today i sent an Email to both Reginald Mukithi (VSS Consultant)and Azeezah Vallie(Claims processing consultants) no one responded to me.. Now the worst part I've been sent a Premium increase,for what ,i don't know, where as i don't even have that Car..

IM VERY MUCH DISAPPOINTED 🚮🚮 with their service.

Both their Phone's don't go through im in destitute.😭😭😭