Vehicle in for repairs since October 2014

I received a call from Budget Insurance after my last complaint on this platform and after promising to get back to me with progress report, my patience is worn and our relationship is totally untenable. This company has been drawing monthly premiums since the car accident and I've been paying the bank for the vehicle. The reality is that they haven't lost anything while I'm the one who is receiving the worst service possible by any company. <br> <br> I requested that they write off the car because it's clear that their service provider is incapable of repairing it.<br> <br> Frustrated customer.