EJ
Ellison J

1 reviews | Active since May 2015

26 Nov 2015, 12:37

Vechile Damaged During Repairs

I made a claim to have damage to me rear fender repaired. The claim was approved and Budget recommended Automagic Blue Route to repair the damage. Work was carried out for 2 weeks and during this time I had to pay out of my own pocket to hire a car so that I could go to work. When the work was completed and I inspected the rear fender area I was happy with the repairs. When I got home I noticed that other areas of my car has now been damaged. The ashtray inside my car was broken, there was a big paint chip on the beading by the drivers front door and there was some paint splatter on the inside lining of my left front door. I contacted Budget to complain about the damage and on 17-11 the damage was assessed. I was assured that the damage would be repaired and that I would be contacted shortly regarding this matter. 1 week later no one has contacted me yet so I followed up again on 24-11. Again I was assured that the matter would be taken care of and that I would be contacted soon but I have heard nothing since from Budget or Automagic regarding this. It looks to me like Budget is not really too concerned or interested to the repair the damage and I am not happy with the service.

0
Replies (1)
Budget Insurance
Budget Insurance's reply27 Nov 2015, 16:57
Official
Hello ellijor,

Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.

We have escalated the complaint to the relevant manager and as soon as we receive feedback we shall revert to you soonest.

Please accept our apologies for any inconvenience caused.

Kind Regards
The Budget Insurance Team