VAPS claim

In November my car tyres got damaged and i contacted budget insurance VAPs. I was told that i must take the car to Tygerwheel for an assessment and send pictures which I did. Towards the end of November i contacted tyger wheel to check outcome of my claim since there was no correspondence on my side, they told me there was nothing on their side also. on the 28 of November I sent an email to budget (***) following up on my claim and I never received a response. On the 22nd of January I called budget insurance and had to hold for an hour to get a rude consultant to assist me and she told me to send the email again as they donot have the initial one sent by Tygerwheel. I informed the lady that i was not happy with her service and that after this call if my claim is not processed I will contact Insurance Ombodsman, the lady straight up told me that will not help me in any way as I first have to report through their internal processes.

I told her that my reporting to her is me reporting to Budget Insurance as she is an employee and represents them.

I sent the tygerwheel email to the email address. To date, no response have been received from budget, I cant drive outside town because my wheels are damaged, im using a sparewheel and if anything can happen to my car I will not be able to claim from insurance because of the wheels that I am using. What frustrates me more is the fact that on a monthly basis they deduct R350 so that when i have a problem with my tyres i get to change them, now I am a prisoner who can't move because I dont have tyres.

I AM VERY DISSAPOINTED WHITH BUDGET, IN FACT I AM ANGRY.