VAPINSBUDG Deduction

<p>I had an insurance policy with Budget insurance in around 2012 after which I sold the insured vehicle and cancelled the policy. Ever since a debit order amount has been deducted from my account with increases. I emailed budget on 25 October 2016 to find out what it relates to. As per the email they would respond within 4 hours. On 1 November I emailed the Online Support again as well as the dispute email address.</p> <p>Eventually someone phoned me on 3 November 2016. They said that it was "value added service policy" - on the policy that I have cancelled almost 4 years ago. They said that in 7 working days they will send me the voice recording regarding the phone conversation where I agreed to the policy. It has now been 2 weeks - I have only received a blank pdf email and after several more emails I have not had any response to date.</p> <p>I cannot understand how a "value added portion" policy is not stopped when I cancelled the policy. Still these amounts are deducted and it is unacceptable to deduct money for a car that I do not even own.</p> <p> </p> <p>The service is terrible and since 25 October 2016 nobody has been able to sufficiently assist me. This is a frustrating experience as Budget does not have any authority to deduct this amount.</p>