VAP Service sucks

Not really happy with their VAP services, I changed my debit order date to the 30th of every month in June and they attempted to deduct the money on the 24th only for it bounce back. On the 30th I made payments using the link they sent to me and my policy is up to date. On claim #9 they said they are going to cancel my policy in Aug for policy reflext missed payments. My policy was canceled regardless of me paying them via link on the 30th. Now they have rejected claim #11 they say it's "Outstanding fees" yet I have paid them in full since June via the link they sent to me. T make matters Worse Hailey from the dispute department is not replying to my emails anymore