1 reviews | Active since Jul 2016
Value Added Service is misleading
<p>I have VAS cover on my vehicle for rims and tyre damages. On 22nd November 2016 I drove into numerous pot holes on M7 Edwin Scales which had a severe impact on the balancing and alignment. Possible rims are buckled. When I called budget they tell me to get a quote and email it through. This is my 2nd incident as the 1st was when tyres burst. My gripe is this, how on earth do they expect me to drive around with damaged tyres whilst waiting for them to receive and review my quote? I had to replace my tyre at my own expense because it doesn't make sense to be immobile whilst awaiting for Budget to respond. Pathetic</p>
Thank you for bringing this matter to our attention
Kindly be advised that we have escalated the matter to the manager of the VAPS department. Contact will be made with you during the course of the day regarding the progress of the claim.
We apologise for the frustration and inconvenience caused.
Kind Regards
The Budget Team
Thank you for bringing this matter to our attention
Kindly be advised that we have escalated the matter to the manager of the VAPS department. Contact will be made with you during the course of the day regarding the progress of the claim.
We apologise for the frustration and inconvenience caused.
Kind Regards
The Budget Team
I just spoke to Tian the call centre manager who refused to give me his surname. Very rude person. Screaming into my ear because I am not understanding the policy clauses which was never sent to me. And apparently there was a ethnically error so my claim was not captured. Further more he speak about excess that's due by me if I claim but when I signed up this policy this was not mentioned. Also a policy schedule which he says I should have read, was not sent to me. This is a *******. I request my policy be cancelled and Tian be sent on a course on telephone ethics
I just spoke to Tian the call centre manager who refused to give me his surname. Very rude person. Screaming into my ear because I am not understanding the policy clauses which was never sent to me. And apparently there was a ethnically error so my claim was not captured. Further more he speak about excess that's due by me if I claim but when I signed up this policy this was not mentioned. Also a policy schedule which he says I should have read, was not sent to me. This is a *******. I request my policy be cancelled and Tian be sent on a course on telephone ethics
Dear Imran
We are sorry to hear that the interaction did not go well. We shall certainly look into the matter relating to the manner and approach of the call and same shall be addressed.
We shall also trace the sales call to hear what was advised regarding the excess. Kindly allow us 48 hours to trace the call and investigate further.
We shall revert soonest
Kind Regards
The Budget Team
Dear Imran
We are sorry to hear that the interaction did not go well. We shall certainly look into the matter relating to the manner and approach of the call and same shall be addressed.
We shall also trace the sales call to hear what was advised regarding the excess. Kindly allow us 48 hours to trace the call and investigate further.
We shall revert soonest
Kind Regards
The Budget Team
26th November 2016 and still no response
26th November 2016 and still no response