AM
Arthur M

1 reviews | Active since Aug 2016

02 Oct 2020, 18:26

USELESS AND ***** OF INVESTIGATORS FOR BUDGET POLICY ***

I have never seen useless and ***** investigators from this company. My car got accident on 5th September 2020 because they discovered that my tracker unit doesn't show speed they decided to create their own speed limit from their own head to avoid fixing my car. The investigator (Jaune Botes) is sitting in JHB, instead of investigate he is relying on the information from someone else who went to scene without a driver of the vehicle so that they can show each other how accident happened worse part they conclude alone without a view of driver side thats nonsense. Last week tuesday he called my wife saying he is done with the investigations because there is no speed he will draw sketch and submit after few the story has changed now the car was at 109 speed it was over speed limit and the driver has indicated that he was within the speed he never wanted to listen. How do you determine a speed of modified car on a scene without a proof or drivers side? I even asked are you aware that the car is modified he said now he is not aware imagine the whole invetisgator doesnt know that the car is modifief. I asked for rejection ass*****t report and recostruction report he promised to send now after he send rejection letter he refused to send. The damage on the vehicle doesnt even constitutite his 109 speed that he decided to put onthe report.

reason for rejection of claim: The neccessary care and precautions were not taken to prevent loss and minimizer damage;

but the driver avoided a head colutions whereby the budget was going to spend millions and millions by damaging third party car, killing people meaning they dont even care about that, thats very stupid from such a big company

0
Replies (2)
Budget Insurance
Budget Insurance's reply02 Oct 2020, 19:14
Official
Hi Engedzani

Thank you for bringing this matter to our attention.
 
We confirm that the matter has been escalated to the relevant team to investigate further. 

We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information. 
 
Kind Regards 
The Budget Insurance Team
AM
Arthur M's update02 Oct 2020, 23:23
Reviewer Update
Thanks for the automated useless response. I still cant believe I have been with ****** for the past 5 years that can visit the a scence and conclude false speed without even inviting the driver of the vehicle to show how accident happen because you were hungry to reject the claim. That simply means you dont even value your potential clients. My claim will be paid it will rather take longer but at the end you will pay, you are just wasting your time and resources trust me.