1 reviews | Active since Aug 2018
Urgent: Double Debit Refund Request – E-Hailing Insurance
Good day,
I am writing to urgently report an issue with my E-hailing insurance account.
ID Number: *** Contact Number: *** Vehicle: Suzuki
I previously contacted your call centre to request that my debit date be changed to the 25th. Unfortunately, this was not processed correctly. Instead, my account was debited on the 7th, while my original debit date of the 16th was still active.
As a result, I have now been debited twice.
This has caused serious financial strain, and I urgently need this money to provide for my children. This situation is unacceptable and needs immediate attention.
I request that:
The incorrect debit is reversed immediately My debit date is correctly updated to the 25th as requested
Please treat this matter as urgent and confirm when the refund will reflect in my account.
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and financial strain this situation has caused you.
Please be assured that we have escalated your query as urgent to the relevant team for immediate investigation and resolution. Our team will contact you directly to assist with the reversal of the incorrect debit and to ensure that your debit date is correctly updated to the 25th, as requested.
We understand the seriousness of this matter and appreciate your patience while we work to resolve it as quickly as possible. We have privately messaged you to assist further.
Kind regards,
The Budget team
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and financial strain this situation has caused you.
Please be assured that we have escalated your query as urgent to the relevant team for immediate investigation and resolution. Our team will contact you directly to assist with the reversal of the incorrect debit and to ensure that your debit date is correctly updated to the 25th, as requested.
We understand the seriousness of this matter and appreciate your patience while we work to resolve it as quickly as possible. We have privately messaged you to assist further.
Kind regards,
The Budget team