Urgent Complaint - Delayed Claim Processing and Lack of Communication

Budget Insurance,

I am writing to express my extreme dissatisfaction with the service I have received regarding my father's claim. My father, experienced an engine failure in his vehicle on December 27, 2024. The vehicle was p taken to Hyundai The Glen on January 24, 2025.

Since then, we have been met with a frustrating lack of communication and assistance from Budget Insurance. Despite numerous emails and phone calls from both my father and the dealership, providing all necessary documentation, we have received very little feedback regarding the status of the claim.

This delay is causing significant hardship for my father, who is 76 years old and without any transportation. The lack of a courtesy vehicle has further compounded the situation.

To provide some context, the vehicle was initially taken in for a standard service at the dealership. Unfortunately, a spark plug fell into the engine during the service, and the dealership worked on the engine, effectively making it "like new." However, shortly after, the vehicle broke down on the highway. Why should my dad suffer, it is not his fault that this happened and also not fair for my dad to wait 3 months for something to happen!

We urge you to expedite the processing of this claim and provide a clear timeline for resolution. We expect a prompt and satisfactory response to this complaint.