Urgent Complaint – Delay and Poor Service on My Claim (Accident 04 February 2026)

I am writing to express my frustration regarding the extremely poor service I have received from Budget Insurance following my accident on 04 February 2026.

On 17 February 2026, I received a call from a consultant who informed me that she would contact me the following day (18 February 2026) to advise which auto body repair shop I should take my vehicle to. However, instead of receiving that call, I was contacted by another consultant to arrange an inspection for 19 February 2026.

The inspection was carried out on 19 February 2026, and the inspector assured me that he would provide feedback the following day. Unfortunately, he never contacted me as promised.

He only contacted me again on 03 March 2026, requesting my bank statement. I do not understand why this was required in relation to the accident, but I nevertheless comp**** and provided the requested document. Once again, he promised to give feedback the following day.

Today is 16 March 2026, and I still have not received any feedback or update regarding my claim.

It has now been over a month since the accident, and I have received no clear communication or progress update from Budget Insurance. This level of service is completely unacceptable.

I kindly request urgent feedback regarding the status of my claim by 17 March 2026, as I believe more than enough time has been given to review and process this matter.