LL
Lulekwa Lulekwa.pilisani
1 reviews | Active since Aug 2024
06 Oct 2025, 15:38
Urgent: Claim Decision Review Claim Ref number ***/1
Urgent: Claim Decision Review
Claim Ref number ***/1
Good day,
On Friday morning while reversing out of my gate, I found myself in a very distressing situation. I noticed someone suspicious approaching, seemingly intending to hijack my vehicle. Out of panic, I tried to close the gate and, in the process, accidentally damaged the backlight of my car.
I submitted a claim to Budget Insurance for this damage, but unfortunately I have been informed that it will not be covered. This feels very unfair considering the circumstances — the damage occurred as a direct result of me trying to prevent a potentially dangerous incident.
I kindly request that my claim be reviewed again, taking into account the emergency and threat to my safety at the time. Surely, my attempt to protect myself and my property should not place me at a disadvantage.
I would truly appreciate your urgent assistance and understanding in this matter.
Helpful (0)
Replies (5)0
Replies (5)
Budget Insurance's replyOfficial
06 Oct 2025, 15:46Hi Lulekwa,
Thank you for reaching out to us and for sharing the details of your experience. We’re truly sorry to hear about the distressing situation you encountered and understand how upsetting and frightening that must have been. We acknowledge your concern regarding the outcome of your claim and appreciate you taking the time to explain the circumstances.
Your matter will be escalated to the relevant department to assist you.
Kind regards,
The Budget Team
Thank you for reaching out to us and for sharing the details of your experience. We’re truly sorry to hear about the distressing situation you encountered and understand how upsetting and frightening that must have been. We acknowledge your concern regarding the outcome of your claim and appreciate you taking the time to explain the circumstances.
Your matter will be escalated to the relevant department to assist you.
Kind regards,
The Budget Team
Budget Insurance's reply06 Oct 2025, 15:46
Official
Hi Lulekwa,
Thank you for reaching out to us and for sharing the details of your experience. We’re truly sorry to hear about the distressing situation you encountered and understand how upsetting and frightening that must have been. We acknowledge your concern regarding the outcome of your claim and appreciate you taking the time to explain the circumstances.
Your matter will be escalated to the relevant department to assist you.
Kind regards,
The Budget Team
Thank you for reaching out to us and for sharing the details of your experience. We’re truly sorry to hear about the distressing situation you encountered and understand how upsetting and frightening that must have been. We acknowledge your concern regarding the outcome of your claim and appreciate you taking the time to explain the circumstances.
Your matter will be escalated to the relevant department to assist you.
Kind regards,
The Budget Team
LL
Lulekwa Lulekwa.pilisani's updateReviewer Update
06 Oct 2025, 15:51Claim Ref number **********62/1
Good day,
On Friday morning while reversing out of my gate, I found myself in a very distressing situation. I noticed someone suspicious approaching, seemingly intending to hijack my vehicle. Out of panic, I tried to close the gate and, in the process, accidentally damaged the backlight of my car.
I submitted a claim to Budget Insurance for this damage, but unfortunately I have been informed that it will not be covered. This feels very unfair considering the circumstances — the damage occurred as a direct result of me trying to prevent a potentially dangerous incident.
I kindly request that my claim be reviewed again, taking into account the emergency and threat to my safety at the time. Surely, my attempt to protect myself and my property should not place me at a disadvantage.
I would truly appreciate your urgent assistance and understanding in this matter.
Good day,
On Friday morning while reversing out of my gate, I found myself in a very distressing situation. I noticed someone suspicious approaching, seemingly intending to hijack my vehicle. Out of panic, I tried to close the gate and, in the process, accidentally damaged the backlight of my car.
I submitted a claim to Budget Insurance for this damage, but unfortunately I have been informed that it will not be covered. This feels very unfair considering the circumstances — the damage occurred as a direct result of me trying to prevent a potentially dangerous incident.
I kindly request that my claim be reviewed again, taking into account the emergency and threat to my safety at the time. Surely, my attempt to protect myself and my property should not place me at a disadvantage.
I would truly appreciate your urgent assistance and understanding in this matter.
LL
Lulekwa Lulekwa.pilisani's update06 Oct 2025, 15:51
Reviewer Update
Claim Ref number **********62/1
Good day,
On Friday morning while reversing out of my gate, I found myself in a very distressing situation. I noticed someone suspicious approaching, seemingly intending to hijack my vehicle. Out of panic, I tried to close the gate and, in the process, accidentally damaged the backlight of my car.
I submitted a claim to Budget Insurance for this damage, but unfortunately I have been informed that it will not be covered. This feels very unfair considering the circumstances — the damage occurred as a direct result of me trying to prevent a potentially dangerous incident.
I kindly request that my claim be reviewed again, taking into account the emergency and threat to my safety at the time. Surely, my attempt to protect myself and my property should not place me at a disadvantage.
I would truly appreciate your urgent assistance and understanding in this matter.
Good day,
On Friday morning while reversing out of my gate, I found myself in a very distressing situation. I noticed someone suspicious approaching, seemingly intending to hijack my vehicle. Out of panic, I tried to close the gate and, in the process, accidentally damaged the backlight of my car.
I submitted a claim to Budget Insurance for this damage, but unfortunately I have been informed that it will not be covered. This feels very unfair considering the circumstances — the damage occurred as a direct result of me trying to prevent a potentially dangerous incident.
I kindly request that my claim be reviewed again, taking into account the emergency and threat to my safety at the time. Surely, my attempt to protect myself and my property should not place me at a disadvantage.
I would truly appreciate your urgent assistance and understanding in this matter.
LL
Lulekwa Lulekwa.pilisani's updateReviewer Update
06 Oct 2025, 15:54please kindly escalate as you advised below. I was protecting myself and my car. I called Budget insurance immediately to explain exactly what happened.
" Hi Lulekwa,
Thank you for reaching out to us and for sharing the details of your experience. We’re truly sorry to hear about the distressing situation you encountered and understand how upsetting and frightening that must have been. We acknowledge your concern regarding the outcome of your claim and appreciate you taking the time to explain the circumstances.
Your matter will be escalated to the relevant department to assist you.
Kind regards,
The Budget Team
" Hi Lulekwa,
Thank you for reaching out to us and for sharing the details of your experience. We’re truly sorry to hear about the distressing situation you encountered and understand how upsetting and frightening that must have been. We acknowledge your concern regarding the outcome of your claim and appreciate you taking the time to explain the circumstances.
Your matter will be escalated to the relevant department to assist you.
Kind regards,
The Budget Team
LL
Lulekwa Lulekwa.pilisani's update06 Oct 2025, 15:54
Reviewer Update
please kindly escalate as you advised below. I was protecting myself and my car. I called Budget insurance immediately to explain exactly what happened.
" Hi Lulekwa,
Thank you for reaching out to us and for sharing the details of your experience. We’re truly sorry to hear about the distressing situation you encountered and understand how upsetting and frightening that must have been. We acknowledge your concern regarding the outcome of your claim and appreciate you taking the time to explain the circumstances.
Your matter will be escalated to the relevant department to assist you.
Kind regards,
The Budget Team
" Hi Lulekwa,
Thank you for reaching out to us and for sharing the details of your experience. We’re truly sorry to hear about the distressing situation you encountered and understand how upsetting and frightening that must have been. We acknowledge your concern regarding the outcome of your claim and appreciate you taking the time to explain the circumstances.
Your matter will be escalated to the relevant department to assist you.
Kind regards,
The Budget Team
Budget Insurance's replyOfficial
06 Oct 2025, 16:04Your matter will be escalated Lulekwa and the relevant team will be in touch with you.
Kind regards,
The Budget Team
Kind regards,
The Budget Team
Budget Insurance's reply06 Oct 2025, 16:04
Official
Your matter will be escalated Lulekwa and the relevant team will be in touch with you.
Kind regards,
The Budget Team
Kind regards,
The Budget Team
LL
Lulekwa Lulekwa.pilisani's updateReviewer Update
10 Oct 2025, 12:31Noted and thank you Budget Car insurance. I cant wait to receive a final feedback after the assessment. I will come back to this platform to update about the outcome whether is positive or negative
LL
Lulekwa Lulekwa.pilisani's update10 Oct 2025, 12:31
Reviewer Update
Noted and thank you Budget Car insurance. I cant wait to receive a final feedback after the assessment. I will come back to this platform to update about the outcome whether is positive or negative