Unsatisfied with the repair company used

My claim for my first accident was seamless which I applaud Budget for but one thing I don't applaud them for is not vetting the repair companies that they took my car to. I had an accident on the 3rd August 2018 and my car was taken to Renew-it Rivonia which I had no issue with as it seemed that they're reviews were not so shabby.

Next thing I see on my tracker that my car had been moved to Renew-it Greenstone for what reason I don't know and that was between the 6th and 8th August 2018 and to this day (10 October 2018) I'm still waiting for my car. They keep on giving me empty promises saying I'll get my car on such a day and they never deliver.

I would have expected Budget to deal with reputable companies to ensure that they satisfy their clients.

I hope in future you vet the companies that you send your clients' cars to, get the companies to your clients an ETA on how long the repairs will so that they know in advance and also that you check if your clients have received their cars and if they're happy after claiming.