Unsatisfied Client

I cancelled one of my policies with Budget Insurance on the 16 Nov 2023, the debit order went off as per normal. When I questioned about that I was informed that I will be refunded, today is the 20 Dec 2023 and STILL!!! not a single cent was refunded to me, the consultant that emailed me on the 12 Dec 2023 stating that cancellation takes 21 working days and then 7 working days for the refund. I called in this morning and still UNCER*****Y all over the place. No team leader, no manager not even a supervisor till date has the decency to call me and apologies! And that is why I will NOT RECOMMEND THIS COMPANY TO ANYONE, REGARDLESS OF HOW CHEAP THEY ARE COMPARED TO OTHER COMPANIES. Rather pay that extra penny for good service.