Unsatisfactory service (

I am writing to express my deep concern and frustration regarding the unattended claim I registered on December 11th, 2023. Despite your automated email response promising a resolution within 24 hours, it has been nine days, and there has been no outcome.

Numerous attempts to follow up via phone calls have gone unanswered, leaving me in the dark about the status of my claim. Furthermore, all emails sent have not been attended to within the specified turnaround time. This lack of communication is not only inconvenient but also poses a significant risk to my safety, as the condition of my car is likely to deteriorate further. Meaning this Festive season I still need to continue using a faulty car.

I implore you to treat this matter with the urgency it deserves. I chose your company with the expectation of prompt and efficient service, and the current situation has fallen far short of that standard. I kindly request immediate attention to my claim and a timely resolution to avoid any further inconvenience and potential safety hazards.