UNSATISFACTORY SERVICE

I was in a Motor vehicle accident on 16 June 2023 where I was not at fault. it was a hit and run from an ADT vehicle whom at the time of the accident was unable to get the registration number. Luckily enough there was a vehicle that saw the whole incident and the driver agreed to do a statement. I contacted budget and my vehicle was towed the following day. Since the accident happened at the robots I was the following day able to go and retrieve the footage which clearly showed that the vehicle had jumped the robots. Budget assessed the claim and approved it. I did my own investigations and was able to get ahold of the regional manager for ADT whom was willing to assist me in finding the driver. The driver was then found and the ADT vehicle was found at a backdoor repair mechanic. My problem is that i was liable to pay the full excess amount which they indicated would be reimbursed pending investigations. I had given them all the details including the witness affidavit, footage, drivers name and contacts, ADT East London regional manager whom i spoke to and all these were provided and just required verification. All i received from budget was an email (no reply) telling me that the case was closed with no further justifications. again i tried to follow up still to date nothing! what further added salt to my wound was December 2023 my premiums went from R2300 to R3300pm with no reasoning at all. I really thought they were good up until this point! stay away if possible people as they can and will frustrate you!!!!