Unresolved Claim

I habe the home item cover for years , my house was affected buy a buglar on the 3rd of January 26 until today claim is not reaolved i have sent several email seeking for closure the excuse im getting they are a Still investigating , this is a very bad service and who ever is working on my claim she is very slow and lack of communication to assist me in thus difficult times , i have not purchased or being replaced my lost items , i have sent all documents and some proof but still