1 reviews | Active since Sept 2024
Unresolved Claim and Unprofessionalism by Budget Insurance
Last year we took out cover for zero-excess policy on home contents and unfortunately, in February 2026 the worst has happened to my family... Lightning struck all our appliances, all TVs, camera box, geyser and of course we sought for help from budget insurance. To this date, the 5th of June 2026, my elderly mother and my child and myself have been bathing with cold water in this winter and have even caught flue a few times. No TVs. No geyser. The matter was in dispute and even escalated to the Insurance Ombud and they are ignoring them. To date, Sisanda M, Sam Bergsterdt, Lynette Veldtsman have ignored the case whilst my family and I continue to suffer despite having taken an expensive zero-excess policy for our home contents in this tough economy.
Thank you for bringing this to our attention. We are sincerely sorry to hear about the difficult circumstances you and your family have experienced following the incident in February.
We acknowledge your concerns regarding the delays, lack of resolution, and communication challenges, as well as the impact this has had on your household. This is not the level of service we strive to provide.
Your matter has been noted and will be escalated internally for further review.
Thank you for your patience.
The Budget team
Thank you for bringing this to our attention. We are sincerely sorry to hear about the difficult circumstances you and your family have experienced following the incident in February.
We acknowledge your concerns regarding the delays, lack of resolution, and communication challenges, as well as the impact this has had on your household. This is not the level of service we strive to provide.
Your matter has been noted and will be escalated internally for further review.
Thank you for your patience.
The Budget team
Our team has advised that they are unable to intervene further as your case is now with the National Financial Ombudsman and they are responsible for keeping you updated on the status of the matter and communicating with you as well.
We sincerely apologize.
You will have to communicate with your Ombudsman for any future updates on the matter as it is no longer with any of our internal dispute departments.
Kind regards,
The Budget team
Our team has advised that they are unable to intervene further as your case is now with the National Financial Ombudsman and they are responsible for keeping you updated on the status of the matter and communicating with you as well.
We sincerely apologize.
You will have to communicate with your Ombudsman for any future updates on the matter as it is no longer with any of our internal dispute departments.
Kind regards,
The Budget team
We will request the team to assist us with your request.
Kind regards,
The Budget team
We will request the team to assist us with your request.
Kind regards,
The Budget team