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Rajendra L

1 reviews | Active since Nov 2017

12 Oct 2021, 09:08

Unreliable when you need them most

I've called twice and confirmed with 2 consultants about my no claim bonus which was to be paid on the 11th October 2021. Today I've been told that this was a projected date not a payment date. This company seems to be unreliable when you need them most. All your calls are recorded so why mislead me.i have nomore confidence on Budget Insurance as i depended on my cash back no claim bonus. This is an added benefit which i payed for with much disappointment.

0
Replies (8)
Budget Insurance
Budget Insurance's reply12 Oct 2021, 11:40
Official
Hi  Rajendra Ranchod Lala,
We are very concerned to hear this.

 We will be in contact to address your concerns. 

Regards,
The Budget Team 
RL
Rajendra L's update12 Oct 2021, 19:08
Reviewer Update
I've spoke to five of your consultants thus far 2 of them informed that i was to get paid yesterday the other 3 gave different reasons. The website and whatsapp states my payment date was 11 October 2021 and this hasn't been followed. I nolonger have any hope or confidence dealing with Budget insurance as they're not for clients who care. Their consultants can't resolve customer queries but rather anger us more by prolonging payment date. I'm stating once more that this is not a free service and I've paid additional charges towards my no claim bonus.

RL
Rajendra L's update12 Oct 2021, 19:09
Reviewer Update
Nobody has contacted me yet I've called 5 times thus far.
RL
Rajendra L's update13 Oct 2021, 07:12
Reviewer Update
My payment date reflects as 11 October 2021 and i haven't receive any payment as yet. I actually depended on this money to pay my creditors and Budget insurance has disappointed I've broke my trust with other guys. This is not how your customers should be treated after receiving my premiums on time.
RL
Rajendra L's update13 Oct 2021, 07:17
Reviewer Update
I'm very angered,upset,disappointed and have no confidence on budget insurance anymore. It's all broken trust between client and service provider budget Insurance.
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Rajendra L's update13 Oct 2021, 19:50
Reviewer Update
These guys are ***** and have excuses upon Excuses, now they have change my payment date after me having proof that my payment date was 11 October 2021. I can't deal with ***** if this sort. God bless you'll for treating like ****. Dishonest company to deal with.
RL
Rajendra L's update14 Oct 2021, 12:12
Reviewer Update
These consultants of Budget Insurance keep on giving excuses upon excuses, kindly listen to your voice recordings to find out who's at fault here. I've paid my premiums in full for 24 months and my cashback bonus was due on the 11 October 2021. It was again confirmed with 2 of your consultants on the 11th that i was suppose to receive my money on the 11 October 2021 which i haven't as yet. My payment date is now changed to 10 November 2021 and this is unacceptable. Lies and deceit won win clients but will take them further away. I request Budget to listen to our voice recordings and find out who's at fault here. This is not customer service when one has to beg for what is due to him or her. Chop and change reasons not to pay their clients on due date is unacceptable.
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Rajendra L's update14 Oct 2021, 20:23
Reviewer Update
Thank you, i eventually going to be paid, thanks a million times.