LM
Lehlohonolo M
1 reviews | Active since Jun 2017
15 Oct 2024, 10:36
Unreasonable Claim Rejection
The service administrator by the name Emmanuel Nzama, declined my claim, stating that I don’t have proof of purchase, without even allowing the 48-hour window for me to provide it.
My main concern is that when I app**** for this insurance, no one mentioned that proof of purchase would be required during the claims process. Now, when I raise questions about this, it feels as though I’m being seen as uncooperative, which is unfair.
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Replies (3)0
Replies (3)
Budget Insurance's replyOfficial
15 Oct 2024, 10:47Good day Lehlohonolo,
We apologize for the service you have received; we will look into this matter and arrange that the relevant department be in cotact with you,
Kind Regards
The Budget Team
We apologize for the service you have received; we will look into this matter and arrange that the relevant department be in cotact with you,
Kind Regards
The Budget Team
Budget Insurance's reply15 Oct 2024, 10:47
Official
Good day Lehlohonolo,
We apologize for the service you have received; we will look into this matter and arrange that the relevant department be in cotact with you,
Kind Regards
The Budget Team
We apologize for the service you have received; we will look into this matter and arrange that the relevant department be in cotact with you,
Kind Regards
The Budget Team
LM
Lehlohonolo M's updateReviewer Update
06 Nov 2024, 16:06It is highly concerning as a customer/consumer to feel compelled to turn to platforms like HelloPeter before receiving assistance. Today is the 6th of November 2024, and despite reaching out to the insurance company countless times, I have not received any meaningful update. I was even referred to Emmanuel’s line manager, Thembakazi, who has not responded to my email about the claim status.
It has now been a month since the incident occurred, and I have submitted all the relevant and required information. The lack of communication and support is deeply disappointing.
It has now been a month since the incident occurred, and I have submitted all the relevant and required information. The lack of communication and support is deeply disappointing.
LM
Lehlohonolo M's update06 Nov 2024, 16:06
Reviewer Update
It is highly concerning as a customer/consumer to feel compelled to turn to platforms like HelloPeter before receiving assistance. Today is the 6th of November 2024, and despite reaching out to the insurance company countless times, I have not received any meaningful update. I was even referred to Emmanuel’s line manager, Thembakazi, who has not responded to my email about the claim status.
It has now been a month since the incident occurred, and I have submitted all the relevant and required information. The lack of communication and support is deeply disappointing.
It has now been a month since the incident occurred, and I have submitted all the relevant and required information. The lack of communication and support is deeply disappointing.
Budget Insurance's replyOfficial
06 Nov 2024, 16:14Hi Lehlohonolo
We acknowledge the receipt of your complaint and have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
We acknowledge the receipt of your complaint and have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
Budget Insurance's reply06 Nov 2024, 16:14
Official
Hi Lehlohonolo
We acknowledge the receipt of your complaint and have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
We acknowledge the receipt of your complaint and have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team