unreachable at claim stage

I am a loyal client to Budget Insurance, however i must say that lately i have been very disappointed in how things are turning out. I have been trying to submit a claim for over a week now , but everytime i try, i become more frustrated. They are just not reachable. I firstly tried to call ***but it keeps ringing and no one answers, i have sent them an email at ********** and even went to their website to request a call back but still no help from them. I am worried that the period we need submit a claim will lapse and they will decline my claim. It looks like that what they a trying to achieve.

Very dissapointed client,