NS
Noxolo S
1 reviews | Active since Jul 2025
28 Apr 2026, 11:15
unprofessional service
I logged a warranty claim and, due to the delay, I took matters into my own hands and paid the dealer myself. I was informed that I would be refunded within 24 hours, but that time has now passed and I have not received the payment. This effectively meant that I would not have been able to get my car after the repairs were completed. This is unacceptable and when they are processing this i will have to wait for another 24 hrs ?
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Budget Insurance's replyOfficial
28 Apr 2026, 11:25Good day Noxolo,
We sincerely apologise for the inconvenience caused by the delay in your warranty claim refund, especially after you were advised it would be processed within 24 hours.
Please note that this matter has been escalated to the relevant team for urgent attention. We understand your frustration and appreciate you bringing this to our attention.
Kind regards,
The Budget Insurance team
We sincerely apologise for the inconvenience caused by the delay in your warranty claim refund, especially after you were advised it would be processed within 24 hours.
Please note that this matter has been escalated to the relevant team for urgent attention. We understand your frustration and appreciate you bringing this to our attention.
Kind regards,
The Budget Insurance team
Budget Insurance's reply28 Apr 2026, 11:25
Official
Good day Noxolo,
We sincerely apologise for the inconvenience caused by the delay in your warranty claim refund, especially after you were advised it would be processed within 24 hours.
Please note that this matter has been escalated to the relevant team for urgent attention. We understand your frustration and appreciate you bringing this to our attention.
Kind regards,
The Budget Insurance team
We sincerely apologise for the inconvenience caused by the delay in your warranty claim refund, especially after you were advised it would be processed within 24 hours.
Please note that this matter has been escalated to the relevant team for urgent attention. We understand your frustration and appreciate you bringing this to our attention.
Kind regards,
The Budget Insurance team