Hellopeter
Share Your Experience
JJ
J J

1 reviews | Active since Jul 2018

16 Jul 2018, 14:14

UNPROFESSIONAL, endless delays with no answers

I could write a very long essay on our frustration with this insurer but here is the bottom line.

Incident: 2 July Told they have 7 days to complete assessment. Every day assessment gets rebooked mostly to "Tomorrow". Car dealership contacted via whatsapp on 11 July to say they completed their assessent, but "they don't deal with insurer". Asked budget on 11 July if I should sent through quotes from car dealership. Was told not to, they will do their own assessment. Endless phone calls Today (16 July) again assessment booked for: "Tomorrow"...

No manager available to speak to. No answers as to why the process is taking so long.

If some manager is reading this... go check how many hours I have been on the phone with your call centre. Go check the lack of answers. Go check the unprofessional manner in which we get whatsapps from car dealer but no answer from budget... will never ever recommend Budget to anyone

0
Replies (2)
Budget Insurance
Budget Insurance's reply16 Jul 2018, 14:32
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

JJ
J J's update17 Jul 2018, 13:25
Reviewer Update
So the comedy continues... Today we get another whatsapp from Hyundai saying the car is booked to go to another place called Mullanys. We get told by budget that the engine needs to be replaced. We tell them that we want it done at I approved Hyundai dealer for the cars warranty. Phone Mullanys to hear if our vehicle is with them. Turns out THEY ARE PANELBEATERS AND DO NOT DO ENGINE REPLACEMENTS, even though budget did book the car to go to them. Seriously what is going on? Can you be any more ***********? Again when I try to phone case manager or any other manager no one can tell my why this whole process is such a comedy...