Unprofessional Claims Handling – Budget Insurance

My claim (**********48-1) has been handled extremely poorly by claims handler Charity Zibi. She never replies to emails, ignores updates, and a report that has been on her desk since last Thursday has still not been actioned.

This is a follow-up to a previous power surge, where my **stove and dishwasher were damaged**. I am now being told to open a “new” claim and pay another excess, even though the damages clearly come from the same incident. In the meantime, I am forced to rely on takeaways, which is costly and unfair.

It has already been **over 5 working days** since I provided this information to Budget, and nothing has been done. This is unacceptable service. I have always supported Budget Insurance and given positive reviews when service was good — but in this case, the experience has been the exact opposite.

I request urgent intervention from management/Internal Dispute Resolution to resolve this matter without further delays