UNPROFESSIONAL AND LACKING CUSTOMER SERVICE

Disastrous service given I had a minor incident with the 3rd party at fault. Two weeks later and still no response from legal re excess cover to be claimed from the third party but I must pay upfront. No communication between Budget and Telesure Investment Holdings who collate information obo Budget, no wonder our premiums are what they are. Waiting since Thursday for Legal Dept to call me. Now held on for 8 mins waiting for this department apparently and told caller to ask whomever to call me back. Wad given 48 hours to provide 3rd party vehicle details but she's ghosting me. Have received vehicle details now but all other personal details I have provided to Budget, why can't the contact her directly? I might never get refunded my excess of R4700 and this really irks me.