Unprofessional

I’m very unhappy with the service I have been getting from Budget insurance since the day that I made a claim and on the 26 November 2024 I was told that there was a gap cover on insurance history and after a back and forth with an agent by the name of Amado Nefula regarding my insurance history gap from the 26 November 2024 to 20 December 2024 he then sent me an email stating that “ Kindly note that our sales manager has confirmed that there was a mistake with the way the policy was sold to you regarding the insurance history.“

“I have now concluded the claim and referred it to my manager I will call you before the 24/12/2024 to discuss the outcome.”

Then on 24/12/2024 at 10:07 AM I sent him a follow up email regarding the claim as he stated he will call me before the 24/12/2024.

And at 14:25 PM he responded to my email:

“ Good day Tshehofatso,

Hope you are well,

Kindly note that the claim was send back to me for a further validation, I will update you again on the 31/12/2024.

And I responded to him that as per below ⬇️

“ Please understand that I use this car for business as you know and that’s the only income I have and this claim is taking a month and you said were waiting for insurance history and you concluded it and now they is another delay.

How am I going to support my family without an income, this is totally unacceptable.

When one takes insurance is to be covered not to be taking from pillar to post when claiming. “

And he then responded on the 31/12/2024 and said ⬇️:

Good day Tshehofatso, Hope you are well, I understand that the vehicle is used for business, I have completed the last validation that was required I referred the claim back to my manager for the final sign off.

I will call you with the outcome before the end of this week.

Then on the 02/01/2025 he called me to discuss the outcome of the claim and I also asked him to please send me an email of our telephone discussion and he did just that and it as follows ⬇️:

Good day Tshehofatso,

Hope you are well,

Kindly note that the claim has been concluded, as per telephonic discussion the breakdown is as follows:

Claim amount :R25945.20

Less excess :R12400.00

Paid to your account :R13545.20

The payment should take 2 to 3 working days to reflect into your account, below is the details where the vehicle is currently.

And yesterday 08/01/2025 @ 11:55 I sent him an email following up regarding what we discussed above and I’m yet to receive a response or payment and today I sent another email to him @ 8:16 to follow up again as it is day 5 and the money has not reflected in my account.

I use this car for business as I have mentioned before and it’s been over a month right now without working and making an income for my family and we have a 7 month old baby, I have bills to pay and a family to feed. Budget Insurance please attend to this I am begging you now my family and I are suffering!