1 reviews | Active since Aug 2017
Unpaid Refund
On the 14th of June 2017 I phoned in and asked for my policy to be cancelled for my car completely and they agreed but a month later my account was stil debited for insurance I don't even need. And my bank balance was on R0..00 and now its on -R1400 and that's budget insurance debiting money that is not there so now I'm sitting with bank charges that I did not do on my own..I phoned earlier in august and asked for them to cancel again and pay those bank charges and again they agreed but stil nothing yet from them.I even sent my bank statement as proof. All I want is just for those bank charges to be refunded..
Budget insurance is unprofessional in all ways.bad bad service
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss the matter.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss the matter.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, the agreement is that you will provide us with documents in order for us to conclude the matter. We do apologise for the frustration this has caused.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, the agreement is that you will provide us with documents in order for us to conclude the matter. We do apologise for the frustration this has caused.
Kind Regards,
The Budget Insurance Team.
Update:
We have attempted to contact you, without success and corresponded to you via email.
We confirm that the fees regarding the debits by Budget Insurance was refunded to you. Please refer to your bank statement in order to view the fees debited by other companies, and not Budget Insurance.
Since we have successfully refund the fees we confirm that this matter has now been resolved.
Kind Regards,
The Budget Insurance Team.
Update:
We have attempted to contact you, without success and corresponded to you via email.
We confirm that the fees regarding the debits by Budget Insurance was refunded to you. Please refer to your bank statement in order to view the fees debited by other companies, and not Budget Insurance.
Since we have successfully refund the fees we confirm that this matter has now been resolved.
Kind Regards,
The Budget Insurance Team.