1 reviews | Active since Jul 2017
******** dissaproval of claim
<p>On March 2016 I was involved in a car accident and infortunately at the time I was insured with Budget Insurance(claim no ********** 36). On that night I was rushed to Thabazimbi hospital so I could not immediately make any statement to police until the following tuesday, when I arrived at the police station in Northam Limpopo the investigating officer told me that the driver with whom I collided had already done the accident report but the docket was not complete because they still needed my statement as well.He told me to come back with the two other guys who were my passengers at the time of the accident and both the investigating officer and I agreed that the accident report would only be completed the following week as on of my passengers was still in hospital at the time.</p> <p>I recieved a call from Florence Leonarn a Senior Loss Adjustor from Telesure Group Services representing Budget Insurance,she was the one who was supposed to assist me with the claim,she asked over the phone the details of the accident which I gave her and she said she will get back to after doing the investigation which she did. She phoned a few day later to inform me that my claim was not approved because she heard from some people that I was driving under the influence of alcohol.</p> <p>I took the matter up with her supervisor and she also told me that claim would not be approved.</p> <p>-The police report had not been completed by myself and any of the passengers.</p> <p>-The was no drug or alcohol test done on me either by ER24 or the Hospital</p> <p>-The only reason for my claim to be disapproved according to Florence was hearsay.</p> <p> </p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist contacted you, without any success and a message was left on your voice mail.
We will appreciate it if you will contact us back to discuss the matter.
Hoping to hear from you soon.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist contacted you, without any success and a message was left on your voice mail.
We will appreciate it if you will contact us back to discuss the matter.
Hoping to hear from you soon.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we have investigated your concerns and confirm that the reason not to pay for the claim was in fact the correct decision.
The outcome of the matter will therefore remain unchanged and we are now closing the file.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we have investigated your concerns and confirm that the reason not to pay for the claim was in fact the correct decision.
The outcome of the matter will therefore remain unchanged and we are now closing the file.
Kind Regards,
The Budget Insurance Team.
